I like Paul and his agency... A LOT! They are personable, friendly, and equally important, they go the extra mile for their clients. I highly recommend Paul and his agency. You won't be disappointed!

Very responsive agency. Shalonda is willing to do what it takes to get information to us quickly and accurately. Thank you for the great customer service!

5 Stars I cannot speak highly enough of the outstanding service I received from Shalonda Jelks at Paul Dawning State Farm Insurance Agency in Gary, IN. From the very first phone call, Shalonda was the perfect blend of professionalism and proficiency, handling my Commercial General Liability insurance needs with care and clarity. Over the years, I’ve worked with Shalonda on both auto and commercial policies, and every single time she has proven to be kind, courteous, and incredibly diligent. Most recently, she worked hard and went above and beyond to ensure I was not only informed but also fully covered without delay. She communicated clearly, confirmed every detail, and made sure everything was done accurately and efficiently. The entire process was a blessing. In a world where customer service often feels rushed or robotic, Shalonda brought a refreshing touch of genuine care and excellence. She made me feel like more than just a policy number—she made me feel like a valued client. If you’re looking for someone who will treat your needs with priority, work with integrity, and provide top-tier service, I wholeheartedly recommend Shalonda Jelks and the entire team at Paul Dawning’s State Farm office. You’ll be in excellent hands! 10 out of 10! I Do Recommend!